As an executive search firm with our roots in the convenience stores sector, we know they are replete with challenges and opportunities these days. Mobile technology, pressure on tobacco and fuel volume are challenges that warrant careful consideration. Labor and healthcare costs, alternative fuels and the mobile customer are also changing the way modern convenience retailing interacts with its customers and employees. It’s imperative that your organization has a global leader in management advisory and executive search in its corner.
There is more good news than bad news for convenience store retailers who get it. Industry experts have known for years that a convenience store isn’t just a convenience store. It can be a dinner destination, a place to go for all the basic essentials or simply a favored neighborhood market to be considered alongside many other types of retail locations. More and more, average consumers have come to realize the same thing and the c-store industry at large is on the cusp of being commonly viewed as far more than just a place to pick up gasoline and a bag of chips.
A handful of premium chains are looking more like top drawer neighborhood markets, and consumers are taking notice. C Store operators who know how to build cultures that engage their entire workforces, merchandise their stores appropriately and know the five basics of supermarket & convenience store operations are likely to take share and profits from traditional food stores, restaurants and other competing venues.
Master the 5 basics Convenience Store Retailing:
- Customer segmentation and merchandising effectiveness
- Organizational transformation for C Store operators
- Supply chain, logistics and distribution process improvement
- Upscaling Store Base and Merchandise Mix
- Customer Service Excellence