Blog / TPL Disciplines

Leadership Strategies for Tomorrow's Leaders

Leadership Strategies for Tomorrow’s Leaders

June 12, 2019
A friend and thought partner of the firm, Mike Lejeune, is a host of a new platform for leaders across industries to share their insights, pain points and experiences. He sat down with our CEO, Rob Andrews, to talk about Total Performance Leadership (TPL). TPL is our  research-based architecture...

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Companies must also understand that much of the customer’s experience in unconscious and emotional, rather than rational based on total experience.

The Customer Experience – Part Deux

August 09, 2018
The future belongs to those who understand and harness the power of the customer experience, and the lifetime value of a customer. Few retailers realize the lifetime value of a customer which could be as high as $500,000 in the case of a supermarket shopper who spends $500 a week and lives in the...

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Eric Claus, the former CEO of Save a Lot

A Fabulously Successful CEO weighs in on Total Performance Leadership

July 11, 2018
For some time now, when speaking with a potential new client, I’ve made it a practice to work our study around Total Performance Leadership into the conversation. I do this because TPL embodies everything in which we believe here at Allen Austin; and because this type of icebreaker has become a...

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Relentless focus on delivering the total customer experience, anticipating needs, and creating raving fans, is what the successful enterprise of the future will do.

The Customer Experience

June 06, 2018
Relentless focus on delivering the total customer experience, anticipating needs, and creating raving fans, is what the successful enterprise of the future will do. Optimal performance requires engineering the customer experience, not simply reducing defects. It’s not necessarily just about what...

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Healthy Paranoia, Awareness and Pursuit of Continuous Improvement is key for growth and prosperity for business in different industries.

Healthy Paranoia, Awareness and Pursuit of Continuous Improvement

May 23, 2018
Disciplines #8 and 9 (of our Total Performance Leadership architecture) require a relentless pursuit of costs where the customer can’t feel it, and a healthy paranoia, awareness and the pursuit of continuous improvement. Those who ignore these disciplines, do so at their own peril. In the world...

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