Blog / Leadership Insights

According to Ram Charan, great CEO hiring decisions are usually driven by one or two directors who are particularly adept at CEO selection.

Ram Charan – The Board’s Responsibility in CEO Succession

December 17, 2018
Paraphrased by Rob Andrews from Ram Charan’s October 2018 Harvard Business Review article. The article focuses specifically on CEO selection but is equally valuable when contemplating evaluating the critical needs for any senior executive position.CEO selection is the responsibility of the...

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Comparing sports to business success can be quite interesting, and there are plenty of lessons to learn from it. A big difference is that business is not a game, but it should be fun!

The Top 3 Ways Your Business Can Learn From Sports

September 27, 2018
You might be wondering why I have chosen to include the word “Sports” in the title of my latest blog post. Maybe you’re thinking, “What does sports have to do with overall business success”? Allow me to paint a clearer picture.Other than with my family, I spend a fair portion of my...

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Companies must also understand that much of the customer’s experience in unconscious and emotional, rather than rational based on total experience.

The Customer Experience – Part Deux

August 09, 2018
The future belongs to those who understand and harness the power of the customer experience, and the lifetime value of a customer. Few retailers realize the lifetime value of a customer which could be as high as $500,000 in the case of a supermarket shopper who spends $500 a week and lives in the...

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Proactivity and putting yourself out there are key to show opportunities that you are looking, there are many resources that can help on your search.

When Opportunities Don’t Knock, Create Your Own

July 25, 2018
You have heard the saying from Seneca over and over again: “Luck is what happens when preparation meets opportunity.” Many people agree, while others believe that luck has nothing to do with it. Regardless, there are opportunities all around us, every single day. If you believe that, then you...

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Eric Claus, the former CEO of Save a Lot

A Fabulously Successful CEO weighs in on Total Performance Leadership

July 11, 2018
For some time now, when speaking with a potential new client, I’ve made it a practice to work our study around Total Performance Leadership into the conversation. I do this because TPL embodies everything in which we believe here at Allen Austin; and because this type of icebreaker has become a...

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Relentless focus on delivering the total customer experience, anticipating needs, and creating raving fans, is what the successful enterprise of the future will do.

The Customer Experience

June 06, 2018
Relentless focus on delivering the total customer experience, anticipating needs, and creating raving fans, is what the successful enterprise of the future will do. Optimal performance requires engineering the customer experience, not simply reducing defects. It’s not necessarily just about what...

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When you want to help others by telling your story, all you have to do is embrace it, live it, and share it. 

Everyone Has A Story – Embrace It, Live It, Share It

May 30, 2018
I always tell my clients that I learn just as much from them as they do from me. Consulting is a process of give-and-take, and learning is reciprocal. We all have unique backgrounds and experiences that help us get to where we are at any moment. Often times, we don’t think about the incidents...

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Healthy Paranoia, Awareness and Pursuit of Continuous Improvement is key for growth and prosperity for business in different industries.

Healthy Paranoia, Awareness and Pursuit of Continuous Improvement

May 23, 2018
Disciplines #8 and 9 (of our Total Performance Leadership architecture) require a relentless pursuit of costs where the customer can’t feel it, and a healthy paranoia, awareness and the pursuit of continuous improvement. Those who ignore these disciplines, do so at their own peril. In the world...

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"There is still a lot more that can be done to make you an even bigger star; it’s not what you don’t know that will prevent it, it’s the limits that you place on yourself to get there that will."

Don’t Dwell On What You’ve Done; Focus On What You Haven’t

May 09, 2018
Isn’t it funny how so many of us can do 99 things well out of 100 and yet only focus on the one thing that we didn’t do well? That one unsuccessful task or result seems to haunt our thoughts relentlessly, as if being 99% efficient was a bad thing. Maybe it’s just human nature; or maybe we...

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There is a big power in the pen, there is power in timelines, and there is power in seeking accountability by speaking intentions to others.

The Power of the Pen, The Clock and The Spoken Word

April 18, 2018
Every now and then, someone comes along as an example of authentic leadership, whose keen insight into the hearts of others compels people to stretch the horizons of their possibilities. Every so often, someone shares a profound message that on the surface has value in business but if you allow, it...

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There are a few ways that you might look at your personal and professional life, and what difference each viewpoint can truly make with regards to how you see and experience the world.

Optimistic, Pessimistic, Opportunistic, or Realistic?

April 04, 2018
We all have expectations when it comes to our lives, our businesses, and our overall success. We have a vision of how things should go for ourselves, and what we want our future to look like. Sometimes, how you view things will have a huge impact on the actual results that you get. Let’s look at...

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Building a high-performing, purpose driven company requires an extraordinary leader that understands that one of the keys to success and great reputation is service to the customer above all else.

Leading with Purpose – How Nordstrom Won My Business and Kept It

March 28, 2018
Purpose Makes a DifferenceSeveral years ago, I developed a keen interest in learning more about the “secret sauce” of high performing companies that are driven by purpose. Since then, my partner Rob Andrews and I have built a successful consulting practice on a model we developed called...

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Provide opportunities for employees to grow and succeed by following the example of a organization who values a very distinct hiring process.

Hiring the Right People

March 21, 2018
The Total Performance Leadership (TPL) study and dialogue continues. TPL leaders are consistently outperforming the competition by harnessing the power of purpose, clarity, hiring, and measurement systems, in the relentless pursuit of customer delight, cost leadership, continuous improvement, and...

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Discover what the difference is between being in contact and being plugged in to your contacts on social media.

Social Media Is Only a Contact Sport

March 14, 2018
Connectivity…You finally did it! The perfect lamp that both accents the room and casts just the right amount of light rests next to the couch. The one shrouded elegantly, yet with warmth by a shade matching the accent colors of the small stitches in the sofa. This is not an inexpensive piece,...

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