June 3, 2023

Allen Austin June 2023 Webinar: Agile Customer Service

By Rob Andrews

Industry experts Michael O’Brien and Liz Townsend discuss the emerging concept of Agile methodologies in the customer service landscape. During the webinar, they unveiled the key principles and benefits of Agile Customer Service, measured using the Blueprint Toolset. They emphasized the importance of cultivating a customer-centric culture that embraces flexibility, experimentation, continuous learning, collaboration, and unwavering customer focus. By adopting Agile principles, businesses can enhance responsiveness to customer needs, foster collaboration across teams, and drive innovation in their customer service strategies.